Frequently Asked Questions/Policies

Sorry, we do not.

Orders are processed and shipped within 2-3 business days.

We will try our best to accommodate any order modifications prior to shipping. Modifications refer to change of size and/or color ONLY. We will not cancel any orders.

If you have received a tracking number, that means your order has shipped. Please contact USPS or UPS to inquire about the status. We are NOT responsible for any lost or delayed packages once they have shipped. We apologize for the inconvenience. Not receiving your package after receiving a tracking number and seeing movement when tracking your order, should not be a reflection of your experience with The KA Collection. We always encourage customers to File a Claim with the carrier as all orders are shipped with $100 insurance.

We do not. If you received the wrong size or a color different from what you ordered, we will rectify that. Otherwise, please review your order before submission.

Unfortunately, we do not cancel orders. Your order will ship out as expected.

Exchanges must be initiated within (5) days of your delivery date.Please send us an email to: info@keontayammiel.com, with your name, order # and the reason for the exchange.

Note: We will check to ensure you have not passed the 5-day cutoff before approving the exchange.

Once you receive an exchange approval, ship your exchange to:

6330 N. Andrews Ave. #323
Fort Lauderdale, FL 33309

Once received, we will inspect the item(s) thoroughly. (Please allow a processing time of 2-3 days) If approved, you will receive a store credit via email to use towards your next purchase.

If you have not received an answer to your email, it is likely that the answer to that question can be found here in our FAQ.