Exchanges/Store Credits

In an attempt to keep exchanges to a minimum, PLEASE READ THE ITEM DESCRIPTIONS CAREFULLY, ALONG WITH THE SIZING CHART AT THE FOOTER OF THE SITE!

 

We DO NOT accept exchanges on any white/cream/bone-colored items, swimwear, bodysuits or accessories. 

 

All items purchased with a promotional or discount code are FINAL SALE!

We are NOT responsible for lost orders or addresses entered incorrectly. 

Please contact the carrier service directly for assistance.

 

HOW TO INITIATE AN EXCHANGE:
**all exchanges result in store credits, no refunds.

 

  1. Exchanges must be initiated within (5) days of your delivery date.
  • Please send us an email to: info@keontayammiel.com, with your name, order # and the reason for the exchange.
  • Note: We will check to ensure you have not passed the 5-day cutoff before approving the exchange.

  1. Once you receive an exchange approval,
    Ship your exchange to:
    6330 N. Andrews Ave. #323
    Fort Lauderdale, FL 33309


  2. Once received, we will inspect the item(s) thoroughly. 
    (Please allow a processing time of 2-3 days)

  3. If approved, you will receive a store credit via email to use towards your next purchase.

Note: Any items sent back without prior approval will incur a restock fee of $8 and will be deducted from your store credit.

 

Thank you for supporting The KA Collection!